The primary job responsibilities of the Assistant Community Manager are to assist the Community Manager to effectively manage the property and to assume the responsibilities of the manager in his/her absence. Position requires a strong commitment to exceptional customer service, a keen eye for detail, and a proactive approach to problem-solving. Additional responsibilities include but are not limited to:
• To assist in employee training Maintain accurate resident records.
• Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, and legal notices).
• Post/scan all rents, deposits, and fees with accuracy.
• Manage and maintain low delinquency for the community adhering to company policy.
• Prepare and update reports as delegated by the Community Manager.
• Greet customers, offer refreshments, sell property benefits, request deposit and perform all leasing functions.
• Responsible for answering phones. Respond to calls and inquiries from customers, residents, and vendors professionally.
• Complete prospect cards, record all traffic and follow-up with all customers via Knock.
• Qualify customers per property guidelines and adhere to all Fair Housing/OSHA Laws.
• Collect all required new lease paperwork, fees and deposits.
• Maintain a professional, friendly office atmosphere.
• Daily inspection of models, vacants, and office appearance to ensure readiness.
• Be aware of local market trends and conditions. Update Market Survey weekly and review Apartment IQ for accuracy.
• Complete the monthly marketing audit.
• Accept service requests and route to maintenance; conduct service follow-up with residents.
• Inspect property, ensure property is litter free, report service needs to manager or maintenance.
• Conduct pre-move out inspections within 24 hours of the scheduled move-out and vacant apartments.
• Complete monthly resident newsletters as required and update community Facebook /Instagram page.
• Plan, organize, and oversee resident events as budgeted.
• Create flyers and other resident function promotional materials for approval.
• Collect, track and distribute packages for residents, as applicable per property.
• Assist in ensuring residents are following all community policies.
• Propose to the manager and implement new services which will enhance the residents' living experience.
• Develop and maintain a comprehensive list of available community resources (community amenities, employment, education, social service agencies, neighborhood services, etc.) for residents.
• Be an active member of the site team, working collaboratively with the manager and other site staff to meet property needs and resolve resident problems.
• Adhere to all local/state laws and comply with the company’s policies and procedures as well as OSHA/Fair Housing compliances.
• Assist other employees in any apartment management functions.
• Wear required career apparel.
• Work closely with the Community Manager in understanding the budget.
• Other duties, as assigned.
• In the absence of community manager, assume/perform the duties of the community manager. (review AIRM dashboard in manager’s absence)•Return calls/emails within 24 hours
• Accounting Month End procedures, audit reports and delinquency frequently
• Prepare Final Account Statement for move outs and process refunds and collections.
• Generate renewal offers, letter, follow up methods and leases for positive resident retention.
• Follow incident reporting procedures and prevent liability by reporting incident reports.
Qualifications:
Salary: $25/hr. + commissions
Benefits:
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