Job Description

We are looking for a direct hire Buildings Controls Specialist to own the service activities at our client. This person will be controls tickets, small scope projects, warranty management and administration, planned maintenance, and on-demand maintenance requests. This person needs to have strong field experience and general programming proficiency so that they can successfully work cross functionally between their customers, vendors, lighting techs and electricians.

What You Will Do:

• Monitor and verify that control sequences meet scope, design, or specifications
• Identify, analyze, and troubleshoot incoming controls related tickets
• Manage customers’ service work orders from start to finish including set up, tracking, material ordering, partner management, warranty management, closeout, and invoicing.
• Manage customers’ small projects from start to finish by using systems, software, and project management best practices to execute timely delivery of service needs.
• Maintain good relationships with customers by providing best in class customer service and ensure all service requirements are met.
• Manage emergency work orders, off-hours, and overnight project management, on an on-going basis.
• Work with and schedule Labor Partners for service and warranty work.
• Hold internal and external partners accountable to scopes, budgets, and timelines.
• Evaluate the quality of service, identify areas of improvements, and communicate to internal stakeholders.
• Collaborate with internal stakeholders to ensure consistency in project and service quality.
• Develop and implement ideas for department improvement.
• Manage data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).
• Become a subject matter expert in relevant areas to support service efforts.
• Creation and distribution of reporting as required by your client

Must Haves:

• 2+ years of HVAC technical and/or BMS technical field work
• 1-3 years customer service.
• Experience communicating with vendors and customers.
• Experience with Niagara software, Tridium, NexRev, Novar, HVAC controls, and building management system operation
• An understanding of IT networks, systems, and protocols
• Knowledge of Mechanical, Electrical, HVAC, Lighting and Hardware Systems
• Strong technical and problem-solving abilities
• Communicate with service dispatchers and technicians
• Experience with Niagara software, Tridium, NexRev, Novar, HVAC controls, and building management system (BMS) operation
• Lighting, Electrical, and LED technical knowledge.

Salary of $70-$75K Annually + 15% Bonus & Health Benefits/PTO - Ability to work 1 day remote

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