Job Description

Job Details:

Job title:: Call Center Representative

Duration :: 3 + months (Possibility of project based tenure extension or Permanent)

Shift :: Monday-Friday; 8:00am-5:00pm

Location :: Phoenix, AZ, 85007 (LOCAL AZ CANDIDATES ONLY)

Start date :: ASAP!!

SUMMARY

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Essential Functions

• Answering incoming phone calls in a fast-paced environment.
• Resolving Tier 1 level issues -Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Participation in all team engagement activities.
• Meeting performance expectations

Skills

• Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Qualifications :

• High School Diploma or equivalent
• Spanish-speaking preferred.
• Associates Degree or higher

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