Call Center Representative Job at Employee Relations Associates, Phoenix, AZ

U2JZQWNITmJGaDArT3hkVm5LVEZCaFdoc0E9PQ==
  • Employee Relations Associates
  • Phoenix, AZ

Job Description

Job Title - Call Center Representative

Location - Phoenix, AZ, 85029 (Onsite Role)

Pay:

  • $18 /hr
  • Ability to increase to $20/hr within first 3-6 months

Schedule:

  • Training schedule: Mon - Fri, 1:00pm - 9:30pm
  • AFTER training:
  • EVENING and NIGHT shifts only
  • Must be okay working late nights or overnights + 1 weekend shift per week

*** EVENING & NIGHT SHIFTS ONLY *** MUST be okay working late/overnight ***

Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.

If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!

Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution

In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:

  • 6+ months of call center customer service experience
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Job Tags

Work at office, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Campbell County Health

PHARMACY INTERN Job at Campbell County Health

 ...JOB SUMMARY The Pharmacy Intern assists the pharmacy department with inventory management, stocking, maintenance, recordkeeping, filing, and drug orders under the direct supervision of the Director of Pharmacy and/or Pharmacist. This position supports and coordinates... 

Carhartt Inc

Sewing Operator-CM Job at Carhartt Inc

Position Details Position Location: Camden, TN Department: Manufacturing Reports To: Production Supervisor FLSA Status: Non-Exempt Summary The primary function of this job is to perform daily sewing operations in the manufacture of garment or non-garment...

Cruxito Tech

Solid Waste Engineer Job at Cruxito Tech

 ...client is seeking an experienced engineer to join our growing Solid Waste Practice. The Solid Waste Engineer will contribute to the...  ...and permitting of solid waste facilities, assist with client management, oversee project profitability, and facilitate communication... 

Odin Properties

Cleaner Job at Odin Properties

 ...our team. As a cleaner, you will be responsible for maintaining a clean and orderly environment for our community. You will perform a...  ...community grounds. Clean and sanitize restrooms, break rooms, and kitchen areas. Dust and wipe down furniture, fixtures, and surfaces.... 

Legacy Health

Pharmacy Tech Outpatient Job at Legacy Health

 ...With the right medicine at the right time, our patients have the opportunity to heal, improve or recover. Thats why Pharmacy Services is an important element in the Legacy mission to make life better for everyone. If you are a Pharmacy Tech who shares our passion...