Job Description

The General Manager is responsible for the successful overall direction, administration, and

coordination of all activities at the property, in accordance with the policies and objectives

established by the Company, with the ultimate objective of providing the maximum profit and

return on investment.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations,

Federal and State laws and regulations, and Company and departmental policies and

procedures.

• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self--

Exclusion Program as described in Section A of this ICS.

• Consistently deliver positive, courteous, and professional guest service in all interactions

with guests, visitors, vendors, and fellow team members.

• Create, develop, and implement an effective strategy of the corporate organization, setting

objectives for future growth and expansion.

• Ensure the quality of management operations in all areas of the organization.

• Establishes performance and profit objectives for short-term and long-term goals.

• Facilitate the flow of information throughout the property, and develop effective

corporate procedures and controls, by organizing and presiding over regularly

scheduled meetings.

• Held accountable, to the highest degree, for the accuracy and thoroughness of

property records and reports.

• Maintain appropriate staffing levels in the top management level of the Company, by

interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and

terminating top management executives, as needed.

• Stay abreast of current trends and practices within area of responsibility and

communicate pertinent information to management, peers, direct reports, and team

members as appropriate.

• Promote positive public/team member relations at all times.

• Perform any duties on or off-site involving guest services and quality control including, but

not limited to, special events, guest giveaways, crowd control, property cleanliness, and

other hospitality functions as needed.

• Maintain a clean, safe, hazard-free work environment within area of responsibility.

• Safeguard the confidential information of all team members, department, and company

records.

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol

service by discreetly notifying appropriate management of concerns and observations.

• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline

of any observation of illegal acts and/or internal ethics violations.

• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree is required, preferred in a business-related field.

• Five (5) years of senior management experience in the casino industry is required.

• Advanced degree strongly preferred.

• Ability to obtain a gaming license.

• Ability to work flexible schedules, including nights, weekends and holidays is required.

• Ability to deliver a service level which creates an atmosphere that makes our guests

want to return, giving each guest a positive, memorable experience.

• Extensive experience with accounting information systems.

• Expert knowledge of MS Excel.

• Experience in preparing and reviewing proformas and budgets for new and existing

operations.

• Experience with financial reporting, expense analysis, cost benefit analysis and financial

statement interpretation.

• Commitment to routinely go above and beyond in the accomplishment of position

responsibilities in an effort to play a role in the achievement of organizational goals.

• Must present an image of excitement and enthusiasm, while being able to project a

professional appearance and demeanor.

• Excellent interpersonal, organizational and communication skills.

• Must possess basic mathematical skills to include ability to add, subtract, multiply and

divide in all units of measure, using whole numbers, common fractions, and decimals,

and work with mathematical concepts such as probability and statistical inference.

• Ability to read and understand all policies and procedures.

• Must be able to communicate effectively with guests, team members, and management

in English, specific to position duties and responsibilities.

• Must be able to complete standard forms and reports.

Working conditions

• The working conditions are those typically found in an indoor, climate-controlled office

environment.

• Occasional exposure to a casino environment which includes exposure to gaming

related environmental factors including, but not limited to, excessive noise, high volume

guest/team member contact in a fast-paced, continuously evolving environment.

Physical requirements

• While performing the duties of this job, the team member is regularly required to sit; use

hands to handle or feel; reach with hands and arms; and talk or hear. The team

member frequently is required to stand and walk. Must be able to lift, push and pull up

to 20 lbs.

• Must have the manual dexterity to operate a computer and other office equipment.

Direct reports/Supervisory Responsibilities

• Director of Finance

• Director of Human Resources

• Director of Table Games

• Director of Slot Operations

• Director of Marketing

• Director of Compliance

• Director of Security

• Director of Information Technology

• Director of Non-Gaming Operations

• Director of Surveillance

• Director of Internal Audit

This is not an exhaustive list of all responsibilities, requirements, and skills. Leadership reserves the

right to revise the job or to require that different tasks be performed as necessary.

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