Job Description

Job Summary:

The Clinic Supervisor provides direct quality care and treatment to patients requiring Cardiovascular related services while promoting patient’s physical comfort and providing emotional support to the patient and family while providing oversight of other clinic staff in collaboration with the Clinical Manager of Clinical Services.

Responsibilities:

• Supervise daily operations, establish goals, assign tasks, and ensure adherence to schedules.
• Ensure compliance with the Code of Business Conduct, company policies, and all applicable laws and regulations, while maintaining internal systems for compliance.
• Provide direct supervision and leadership, overseeing performance management, attendance, scheduling, and staff development in partnership with Human Resources.
• Develop and implement policies, procedures, and data collection processes to improve clinic operations.
• Assure proper scheduling of patient appointments within insurance parameters.
• Develop and implement strategies to improve productivity, standardize workflows, and enhance clinical efficiency.
• Assist with all clinical duties.
• Oversee risk management systems and ensure compliance with safety protocols.
• Lead training initiatives for clinical support staff, including onboarding and competency assessments, in collaboration with education and quality teams.
• Responsible for hiring, coaching, counseling, conducting performance reviews, and managing disciplinary actions.
• Foster clear communication and collaboration between departments to support clinic operations.
• Assist with special projects and other duties as assigned by the supervisor.

Required Skills/Abilities:

• Strong organizational and planning skills with the ability to manage multiple priorities.
• Excellent project and time management skills.
• Outstanding customer service and interpersonal skills to effectively communicate with patients, staff, and healthcare professionals.
• Strong verbal and written communication skills.
• Strong conflict resolution skills.
• Proficiency in Microsoft Office applications and general PC use.
• Knowledge of medical terminology and electronic medical records (EMR) systems.
• Experience with NextGen or similar EMR system preferred.
• Bilingual proficiency preferred.
• Education and Experience: Preferred: 2–4 years of nursing experience in an ambulatory care or acute care facility.
• Preferred: 2–3 years of management or supervisory experience in an acute care or ambulatory care setting.
• Required: Certified Medical Assistant or LVN License.

Physical Requirements:

• Ability to sit, stand, and walk for prolonged periods throughout the workday.
• Frequent reaching, grasping, and fine manipulation with hands and arms.
• Occasional bending, climbing, kneeling, or reaching above shoulder level.
• Ability to lift, push, or pull up to 50 pounds as needed.
• Repetitive wrist, hand, and finger movements required.
• Strong communication skills, including verbal exchanges and active listening.
• Visual acuity and hearing ability necessary for patient care and administrative tasks.
• Occasional travel may be required.

Pay Range: $70,000 - $80,000 Depending on experience, qualifications, and whether the candidate is a Certified Medical Assistant (CMA) or a Licensed Vocational Nurse (LVN)

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