Dispatcher Job at Insight Global, Pasadena, CA

VGJBTWVYQlhFaGs4TWhWU25Lbk9EUldsc1E9PQ==
  • Insight Global
  • Pasadena, CA

Job Description

JOB DESCRIPTION

Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.

ESSENTIAL FUNCTIONS:

* Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.

* Enter new customer information into the system with precision.

* Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.

* Maintain detailed records of important callers and pertinent information.

* Take messages as necessary.

* Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.

REQUIRED SKILLS AND EXPERIENCE

* 4 + years of experience in dispatching

* Experience in maintenance / service industry

NICE TO HAVE SKILLS AND EXPERIENCE

* Experience in the construction industry

Benefits and Compensation

$22-24/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Similar Jobs

Richard, Wayne & Roberts

Senior Staff Accountant Job at Richard, Wayne & Roberts

 ...Senior Staff Accountant Energy Sector &##128205; Houston, TX | Hybrid A high-growth, profitable tech-driven energy company is looking for a Senior Staff Accountant to join its dynamic team. This organization is transforming the clean energy landscape by leveraging... 

Mount Sinai Health System

Grants Manager (NIH Non Clinical Trials - Post Award Exp Required) - Neurology (HYBRID) Job at Mount Sinai Health System

 ...faculty and extramural funding agencies (federal, state, local and non-profit organizations) to endorse any edits to the proposals...  ...than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount... 

O'GARA Beverly Hills

Car Wash / Detailer Job at O'GARA Beverly Hills

Car Wash/Detailer are responsible for performing a variety of duties related to the sale and upkeep of new/ used vehicles and helping O'GARA improve the overall quality and effectiveness of its customer interactions, especially during the vehicle buying process. This role... 

Titus Talent Strategies

Project Architect Job at Titus Talent Strategies

 ...Value Proposition: Flexibility: Enjoy a hybrid work environment with two flexible work-from-home days. Work-Life Balance: Maintain a 40-hour...  ...comprehensive compensation packages, including full benefits, professional development support, and licensing assistance.... 

Mantell Associates

Technical Product Lead Job at Mantell Associates

 ...Mantell Associates is currently partnered with one of the most innovative CMO organisations who are searching for a Technical Product Lead to join their team. Technical Product Lead - Responsibilities: Oversee proposal development, facility fit assessments, and...