Job Description

*Applicants must be legally authorized to work in the country to apply to the selection process

The role is responsible for the efficiency of the airport's operation, ensuring a service with quality and maintaining the established punctuality rates, as well as complying with the procedures and security regulations of the company.

Responsibilities

• Supervise customers' check-in processes at counters, kiosks, boarding rooms, immigration, and customs areas, following the established operating procedures to guarantee the on-time departure of flights and maintaining customer service standards.
• Supervise compliance with security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee the integrity and safety of passengers.
• Ensure the communication and updating of procedures and guidelines for operational processes to the personnel of the area, as well as supervising that they have the certifications and mandatory technical training.
• Control compliance with the baggage allowance, including hand luggage at counters and boarding rooms, to ensure the collection of fees for excess baggage when required.

Qualifications

• Bachelor's degree in Administration, Business, or a related field.
• 3 years of related work experience; must be familiar with Ground Operations processes in airlines.
• Excellent verbal, written, and interpersonal skills (English and Spanish).
• Ability to prioritize; proven team leadership skills.
• Service-oriented.

Important: The Talent Acquisition team at Grupo Aeroméxico will properly identify themselves and will never request payments or banking information during the selection process. Please check our job openings only through official channels.

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