Job Title: Field Service Technician
Position Overview
As a Field Service Technician, you will play a critical role in delivering exceptional customer experiences while supporting the growth of Irwin’s parts and services business. This position is responsible for resolving customer field complaints, diagnosing and repairing technical issues, and fostering relationships that enhance customer satisfaction. As a first-line representative in the field, the Field Service Technician ensures that installation sites meet Irwin's quality standards, provides technical expertise to internal teams and external customers, and promotes our parts and services to maintain long-term client relationships.
Success in this role requires technical proficiency, exceptional problem-solving skills, and a collaborative approach when engaging with colleagues across departments and external business partners.
Responsibilities
Customer Support and Complaint Resolution
Technical Expertise and Collaboration
Parts and Services Promotion
Field Operations and Reporting
Safety and Compliance
Qualifications
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee regularly is required to walk. The employee must be able to lift and move objects weighing up to 50 pounds.? Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Work may include exposure to construction environments, requiring adherence to safety protocols and PPE standards. Ability to travel extensively, including overnight stays, and work flexible hours as needed to support customer demands.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and loud machinery. The noise level in the work environment is usually quiet.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FLSA Status: Non-Exempt
Compensation: The hourly range for this full-time position is $27 - $32 per hour. Individual pay is determined based on several factors, including but not limited to: relevant work experience, job-related knowledge, skills, and complexity of the role. Irwin is happy to offer a full comprehensive benefits package, with insurance coverage starting on the first day of employment.
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