Job Description

Title: Receptionist

Location: Los Angeles CA. 90007

Duration: 5+ Months (High possibility of extension)

RESPONSIBILTIES:

• As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner.
• As the Front Desk Agent, you will continue to provide exceptional customer service.
• Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guests’ identification, credit, and payment for stay.
• Assign room keys, assist guests, complete registration cards, and provides other assistance as needed.
• Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible.
• Coordinate requests for maintenance and repair and maintain guests’ room key storage.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
• Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility.
• Use proper telephone etiquette.
• Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures.

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