Title-Housing Specialist/ Property Manager
Location- Lower Manhattan 250 Broadway, New York 10007, United States
Duration-6+ Months contract with possibility of extension
Work schedule: M-F 8 am to 4 pm/ 9 am to 5 pm (35 hours per week)
Job Summary/ Essential Job Functions:
The New York City Housing Authority is seeking 2 Complaint Specialist for the Leased Housing Department’s Housing Navigation Unit (HNU). HNU is responsible for assisting new Section 8 voucher holders in identifying, viewing, and renting an apartment using their voucher. This is a temporary position.
Reporting to the HNU Supervisor, the Complaint Specialist’s responsibilities will include, but are not limited to, the following:
Take hotline phone calls, determine needs of caller and answering questions or escalating as needed.
Contact property owners regarding available apartments.
Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
Review rental and transfer packages submitted by voucher holders.
Check for rent reasonableness, building code violations, HPD violations, 40% rule and banned owners.
Create buildings and units if not in Siebel.
Prepare packages for scanning and finalize rental processes in Siebel.
Process voucher extensions.
Resolve Applicant and Tenant related issues.
Communicate with outside agencies to ensure and expedite the rental/transfer process.
Ensure accurate and timely responses to inquiries.
Promptly review and disposition reasonable accommodation requests.
Create and process payment adjustments.
Report system issues and suggest enhancements to improve operations.
Establish effective working relationships with internal and external customers.
Maintain data related to property owners and brokers, available units, and client interactions.
Candidate may, on occasion:
Accompany voucher holders on appointments to view available apartments within New York City’s five boroughs.
Interface with property owners or the property owner’s representative during apartment viewings, including explaining the Section 8 lease up process and requirements.
Perform other related tasks as assigned
The Complaint Specialist will require the following skill set:
Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development ("HUD") rules and regulations
Extensive knowledge of the Siebel database
Proficiency in Word, Excel Outlook, and other database systems.
Ability to communicate clearly and concisely, both verbally and in writing.
Excellent detail-orientation and follow up skills.
Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.
Ability to manage multiple priorities and demands; analyze situations, identify problems and offer solutions.
Daily Duties/Tasks:
Process Rental Packages
Administrative duties
Viewings
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