Job Description

We are seeking an experienced and dynamic Group Travel Contact Center Supervisor to lead a high-performing team. In this hybrid role based in Duluth, Georgia, you’ll oversee the coordination and execution of group travel programs, manage day-to-day contact center operations, and provide leadership that drives exceptional client service and operational excellence.

If you have a strong background in group travel and a passion for leadership, this is a unique opportunity to make a meaningful impact with a respected travel management company.

MUST HAVE: Group Travel Booking & Group Travel experience

Job Title: Contact Center Supervisor

Location: Hybrid (Duluth, GA)

Compensation: $60,000 $70,000 annually

Schedule: Full-Time 10:00AM - 7:00PM or 9:00AM - 6:00PM M-F (Hybrid after training)

Key Responsibilities:

• Lead and support a team of Travel Consultants to meet and exceed performance metrics and client expectations.
• Collaborate with Program Managers to oversee group bookings, fare approvals, and budget adherence.
• Provide direct client support, including onboarding, implementation, and escalation resolution.
• Serve as a liaison to Program Directors and VIP clients, building strong client relationships.
• Ensure timely and accurate group flight tracking, air costing, and ticketing.
• Provide on-site travel support as requested.
• Supervise and coach staff through regular feedback, training, and performance management.
• Oversee scheduling, time-off requests, and team adherence in coordination with Workforce Management.
• Track and report KPIs and operational data; assist with special projects and continuous improvement efforts.
• Promote a positive, engaging, and productive team environment.
• Uphold company security protocols, compliance, and HR policies.

Qualifications:

Education & Experience:

• High school diploma or GED required.
• 3–5 years of corporate travel experience, with a strong background in group travel bookings.
• Prior leadership experience as a Lead Consultant or similar role preferred.

Technical Skills:

• Proficiency with GDS systems and travel/contact center platforms.
• Strong digital literacy, including email, chat, and internet-based tools.

Leadership & Communication:

• Proven ability to coach, lead, and manage personnel.
• Strong interpersonal and written communication skills.
• Skilled in providing constructive feedback and performance coaching.

For immediate consideration please send your email to austinbustos@employbridge.com Subject: Contact Center Supervisor

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