WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
DTI has an immediate need for a Sr NOC (Network Operations Center) Consutant for a 6month+ contract in Newark, NJ.
Consultant must work on our W2
Consultant must be available to work all three shifts onsite
Duration: 6 Months+
Contractor Job Description - NOC
Location: Newark, NJ
Requisites:
• Education: Completed higher education or studying in technology areas.
• Experience in Help Desk/Service Desk/Call-Center with supervisory/managerial, cient facing experience
• Knowledge in monitoring; (SolarWinds, Zabbix, Nagios, Grafana, etc.)
• Basic knowledge of networks.
• Basic knowledge of IT support.
• Familiarity with ITSM tools (ServiceNow, Jira, GLPI, etc.)
• Familiarity with operating systems, Office Package and E-mails.
• Familiarity with virtual desktop VDI infrastructure.
• Familiarity with working on a VPN.
• Familiarity with answering calls (AWS connect), using call answering protocol.
• Experience with recording and categorizing calls and diagnosing problems and incidents.
• Experience in documentation and ITIL processes.
• Good written and verbal communication.
• Familiarity with escalation processes, internal, external and service providers.
• A heightened sense of urgency.
• Familiarity with following daily work processes and routines with responsibility and organization.
Shift Roster
1st shift: 07:00 – 15:00
2nd shift: 14:30 – 22:30
3rd shift: 21:30 – 07:30
Pay rate: $27-$32hr depending on experience
Please click on the link below for our company benefits
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