Job Description

Position Summary
The Telecommunications Operator processes high call volumes for both patient and internal departments. Activities include outstanding customer service, moderate typing skills, ability to process codes and trauma calls quickly, processing Engineering and Clinical Engineering work requests and paging the necessary technicians.

Essential Functions

• Answers and processes a high volume of calls accurately, professionally and with a positive attitude.
• Processes codes and trauma calls quickly and accurately.
• Monitors various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is
  received.
• Transfers callers to correct room, department or individual with a warm handoff.
• Operated specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services
  requests.
• Ability to read, interpret and follow processes, policies and procedures and other related documents.
• Dispatches appropriate personnel by radio or paging system.

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