Job Description

Description:

Parts Specialist

12+ months with

Atlanta GA or Rialto, CA (Hybrid 2-3 days per week)

Notes:

• Candidate must be located in ATL or Rialto CA
• Looking for recent college grads
• Resume must be well written with no grammar or punctuation errors
• Looking for recent college grad with great Analytical skills, professionalism, able to work in an office environment.

Position overview:

• Parts Business Operations is a core profitability, customer satisfaction and dealer efficiency driver for Client and its network of authorized dealer franchise partners.
• Key responsibilities include supply chain management, genuine parts sales, dealer partner support and communication management for the parts business in the US market.
• This center of competency facilitates the flow of genuine parts to authorized dealers, who sell to retail customers, independent repair facilities, and collision repair facilities.
• Parts Operations seeks a contractor to help manage a rapidly growing parts operation that serves a growing fleet of vehicles operating on US roadways.
• This person must be self-motivated, capable of operating independently, and willing to be flexible in the handling of priority parts projects that may change on a daily basis.
• As a support function to a team of existing Parts Support Specialists, this person will support dealers on parts order specifying and supply chain related topics.
• Additionally, this role will be responsible for special projects, and administrative tasks necessary to keep the supply chain running to dealers.
• This includes but is not limited to the following; management of dealers’ parts transactions, ETA’s has and order management.

Primary responsibilities:

• Own the dealer support process for your area of responsibility – manage to dealer inquiries and tickets in a timely manner, providing a high level of service to Dealer partners.
• Topics include but are not limited to: Parts availability, parts shipment ETAs, parts ordering, collaboration with parts warehouse colleagues, priority order management (VOR), damage claims, process guidance etc.
• Process parts trades between dealers, properly exchanging parts and performing financial reconciliation.
• Manage dealer support tickets to a high level of service, reasonable time to close with resolution to dealer partner, supporting customer satisfaction.
• Managing escalation with clear and timely communication with the appropriate parties at Client, as needed to resolve.
• Administer inbound parts supply and ensure proper allocation to dealers, for campaigns and recalls requiring parts
• Manage special parts returns (parts withdrawals) from dealers and warehouses to ensure that all affected parts ship as directed within the process and timeline for each campaign.
• Manage to relevant KPI’s specific to parts operations and parts operations support responsibilities, ensuring high level of service and accountability.
• Perform special projects as needed. Reporting and ad hoc analysis as needed.
• Flexible to market needs with a high degree of curiosity, always looking to improve process, workflow, which lead to a high level of service to our franchise dealer partners.

Qualifications

Education:

• College degree in Business, Management, Supply Chain, and Data Analytics, or the equivalent education and experience

Experience:

• Looking for recent college grad w/ professional and analytical skills to work in an office environment.

Skills:

• Customer focus and ability to advocate for dealers in the resolution of issues
• Software proficiency – Excel required, SAP and or BW a plus
• Continuous improvement mindset
• Initiative - ability to demonstrate competency managing project or program from ideation to introduction and operation
• An entrepreneurial spirit that creatively solves problems and delivers solutions
• Ability to work cross-functionally, effectively relaying information to various stakeholders, especially field employees and dealers
• Excellent oral and written communications skills

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