Job Description

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking for Product Owner Remote . Please see the job description below for your reference.

Role: Product Owner (Acqueon Dialer and Call Center Platforms)

Location: Remote

As a consultant within the vertical team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Note : We can try for Nice Cxone OR Genesys OR five if not Acqueon

Job Description:

• looking for someone with experienced skills in Acqueon Dialer, call center platforms, who can lead our team and has expertise to write User Stories Job Summary: We are seeking a highly experienced and driven Product Owner with deep expertise in Acqueon's platform and contact center technologies. The ideal candidate will lead the product vision and execution for dialer management and customer engagement solutions, ensuring seamless integration with platforms like Twilio, IVR, and chatbots.
• Key Responsibilities:
• Own the product lifecycle for Acqueon-based solutions, from ideation to delivery. Collaborate with stakeholders, clients, and product managers to define scope and refine requirements. Write detailed user stories with clear acceptance criteria, technical constraints, and user personas. Lead Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Act as the subject matter expert (SME) for Acqueon and related contact center technologies.
• Define and maintain product roadmaps and drive Program Increment (PI) objectives. Analyze product metrics and customer feedback to drive continuous improvement. Ensure alignment between business goals and technical implementation. Manage risks, dependencies, and trade-offs across multiple delivery streams. Advocate for user experience and operational efficiency in product design.
• Required Qualifications:
• 7+ years of experience as a Product Owner in Agile/Scrum environments.
• 2+ years of hands-on experience with Acqueon dialer and campaign management tools.
• Strong understanding of contact center ecosystems, including Twilio, IVR, and chatbots.
• Proven ability to manage complex integrations and cross-functional teams. Excellent communication, stakeholder management, and presentation skills.
• Experience with tools like Jira, Confluence, and analytics platforms.

Primary Skills

• Manage Product Backlog, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint
• Specialization
• Product Management: Analyst

Best Regards,

Sunitha Thapa

Momento USA | Exceeding Customer Expectations

440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031

Desk 856 372 4625, 856-456-1805 Ext 1025

Email: sunitha@momentousa.com

Web:

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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