Job Description

Salesforce Product Owner

Location: Remote

Department: IT / Business Systems

Reports To: Product Management Lead

About the Role:

We are seeking an experienced and strategic Salesforce Product Owner to join our team and drive the ongoing development and optimization of our Salesforce platform. As the key liaison between business stakeholders and technical teams, the Salesforce Product Owner will play a critical role in defining product vision, gathering and prioritizing requirements, and ensuring successful delivery of Salesforce solutions that align with business goals.

Key Responsibilities:

• Product Ownership: Act as the primary owner of the Salesforce platform, translating business needs into a clear product roadmap and backlog.
• Requirements Gathering: Partner with cross-functional teams (Sales, Marketing, Service, Operations, IT) to capture business requirements and user stories.
• Backlog Management: Define and prioritize the product backlog, ensuring features deliver maximum value and align with strategic objectives.
• Sprint Planning & Delivery: Collaborate with Salesforce developers, admins, and architects during sprint planning, grooming, and review sessions.
• Stakeholder Communication: Serve as the voice of the customer and key point of contact for stakeholders, ensuring transparency and managing expectations.
• Testing & Validation: Oversee user acceptance testing (UAT), validate that solutions meet requirements, and facilitate training and documentation.
• Data Governance: Ensure data integrity, compliance, and consistency across the Salesforce ecosystem.
• Continuous Improvement: Identify opportunities to improve processes, implement automation, and enhance the user experience through Salesforce capabilities.
• Platform Expansion: Drive the adoption of new Salesforce features and products (e.g., CPQ, Marketing Cloud, Service Cloud) as business needs evolve.

Qualifications:

• Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
• 3+ years of experience as a Product Owner, Business Analyst, or similar role within a Salesforce environment
• In-depth understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, etc.)
• Proven experience gathering business requirements and managing product backlogs
• Strong knowledge of Agile/Scrum methodologies
• Excellent communication, presentation, and stakeholder management skills
• Salesforce certifications (Admin, Advanced Admin, Platform App Builder, or others) are a plus
• Experience with Jira, Confluence, or other product management tools is preferred

Preferred Skills:

• Familiarity with Salesforce integration tools and third-party applications
• Experience working in a B2B or enterprise SaaS environment
• Understanding of lead-to-cash or customer lifecycle workflows

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