Job Description

General Statement of Job

The Bookstore Clerk, under general supervision, supports the operations of the Bookstore by performing the following duties in a courteous and effective manner.

Specific Duties and Responsibilities

Essential Duties:

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, customer service.

Produces patron IDs using video imaging equipment and software.

Maintains cardholder records and accounts.

Distributes vehicle parking passes and maintains parking pass database.

As directed maintains card system door access grid in accordance with University security policy.

Utilizes Bookstore software to process customer orders.

Handles monetary transactions including cash, checks, and credit cards. Counts cash drawer and is accountable for its contents. Cashier must be required to know procedures for opening and closing store.

Promptly answer phone calls and voice mails with courtesy, addressing callers’ needs.

Will perform duties such as cleaning, stocking, pricing, folding and organizing merchandise.

Must have or develop an understanding of bookstore software system to solve problems and answer questions relating to student and department inquires.

Assists students, faculty, and other customers to locate books, supplies, related materials and answer questions regarding Inclusive Access.

Resolves or researches customer account questions via bookstore and/or administrative software systems.

Responsible for performing all job duties with honesty and integrity.

Assist internal and external customers with questions or concerns about course materials and general merchandise.

Demonstrates excellent customer service that reflects the importance of our students, faculty and staff.

Performs other duties as assigned.

Education, Experience, and Licenses

High School diploma (or GED) and computer skills required.

Experience in a customer service function required.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and comprehend simple instructions, short correspondence and Memos.

• Ability to compose simple correspondence.

• Ability to effectively present information in one-on one situations to the public, students and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to work in a team oriented manner with other staff and members of the public.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to effectively use a variety of office machines (computer ; credit/debit card machines; video imaging machines; cash register; fax; copiers; etc.)

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or use a computer keyboard and talk or hear. The employee is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate.

NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.

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