Salesforce Business Analyst Job at Smart IT Frame LLC, Lebanon, NJ

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  • Smart IT Frame LLC
  • Lebanon, NJ

Job Description

About the Role

Client is seeking a skilled Salesforce Business Analyst to serve as a vital link between business stakeholders and technical teams. The ideal candidate will possess a deep understanding of Salesforce platforms and will be instrumental in eliciting requirements, optimizing processes, and ensuring that Salesforce solutions align with business objectives.

Key Responsibilities

  • Requirement Gathering & Analysis: Engage with stakeholders to elicit, document, and analyze business requirements, translating them into actionable Salesforce solutions. ​
  • Process Optimization: Map and redesign business workflows to enhance efficiency and user experience within the Salesforce ecosystem.
  • Stakeholder Communication: Act as a liaison between business units and technical teams, ensuring clear communication and alignment throughout the project lifecycle. ​
  • Documentation: Prepare comprehensive documentation, including stakeholder analyses, gap analyses, user stories, and test plans.
  • User Acceptance Testing (UAT): Coordinate and oversee UAT processes to validate solutions against business requirements. ​
  • Training & Support: Develop training materials and conduct sessions to facilitate user adoption and proficiency in Salesforce applications.​

Required Skills & Qualifications

  • Experience: 12+ years as a Salesforce Business Analyst or in a similar role.​
  • Salesforce Proficiency: Hands-on experience with Salesforce Sales Cloud and/or Service Cloud.
  • Analytical Skills: Strong ability to analyze complex business processes and propose effective solutions.
  • Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Technical Knowledge: Familiarity with Salesforce configuration, reporting tools, and data management practices. ​
  • Certifications: Salesforce Certified Business Analyst and Salesforce Administrator (CRT101) certifications are preferred.

Preferred Qualifications

  • Agile Methodologies: Experience working in Agile environments, utilizing tools like Jira or Confluence.​
  • Insurance/Financial Services Background: Prior experience in the insurance or financial services industry is a plus.​
  • Problem-Solving: Demonstrated ability to identify issues and implement effective solutions promptly.

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