Salesforce Business Analyst Job at Smart IT Frame LLC, Lebanon, NJ

VGJZQWYzZGVFeGcyT2hWYmxLREVCUmVrc1E9PQ==
  • Smart IT Frame LLC
  • Lebanon, NJ

Job Description

About the Role

Client is seeking a skilled Salesforce Business Analyst to serve as a vital link between business stakeholders and technical teams. The ideal candidate will possess a deep understanding of Salesforce platforms and will be instrumental in eliciting requirements, optimizing processes, and ensuring that Salesforce solutions align with business objectives.

Key Responsibilities

  • Requirement Gathering & Analysis: Engage with stakeholders to elicit, document, and analyze business requirements, translating them into actionable Salesforce solutions. ​
  • Process Optimization: Map and redesign business workflows to enhance efficiency and user experience within the Salesforce ecosystem.
  • Stakeholder Communication: Act as a liaison between business units and technical teams, ensuring clear communication and alignment throughout the project lifecycle. ​
  • Documentation: Prepare comprehensive documentation, including stakeholder analyses, gap analyses, user stories, and test plans.
  • User Acceptance Testing (UAT): Coordinate and oversee UAT processes to validate solutions against business requirements. ​
  • Training & Support: Develop training materials and conduct sessions to facilitate user adoption and proficiency in Salesforce applications.​

Required Skills & Qualifications

  • Experience: 12+ years as a Salesforce Business Analyst or in a similar role.​
  • Salesforce Proficiency: Hands-on experience with Salesforce Sales Cloud and/or Service Cloud.
  • Analytical Skills: Strong ability to analyze complex business processes and propose effective solutions.
  • Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Technical Knowledge: Familiarity with Salesforce configuration, reporting tools, and data management practices. ​
  • Certifications: Salesforce Certified Business Analyst and Salesforce Administrator (CRT101) certifications are preferred.

Preferred Qualifications

  • Agile Methodologies: Experience working in Agile environments, utilizing tools like Jira or Confluence.​
  • Insurance/Financial Services Background: Prior experience in the insurance or financial services industry is a plus.​
  • Problem-Solving: Demonstrated ability to identify issues and implement effective solutions promptly.

Job Tags

Similar Jobs

Mortgage Career Exchange

Operations | Entry Level & Career Changer | Loan Closer | Shipper | Disclosure Desk Job at Mortgage Career Exchange

Top US Home Builder Mortgage company is looking to add Quality Professionals to their Team in Pittsburgh. No prior mortgage experience necessary. Your desire to excel is matched by a commitment to your success and you'll have the tools and industry knowledge you need...

AAA Club Alliance

Travel Systems Specialist Job at AAA Club Alliance

 ...AAA Club Alliance is hiring a Travel Systems Specialist to join our growing Travel Support team! This person will be responsible for the testing, enhancement, and operational performance of the Clubs Travel booking systems. They will operate as point person for all system... 

URBAN REVIVO

Visual Merchandiser Job at URBAN REVIVO

 ...ensure proper maintenance. Requirements Bachelor's degree or higher, with at least three years of experience in visual merchandising for a branded apparel company. Strong knowledge of styling and fashion trends, with a keen eye for clothing coordination.... 

GQR

Workday Payroll Administrator Job at GQR

 ...Position Overview: We are seeking a detail-oriented and dependable Payroll Administrator to join our team. This individual will be responsible for executing end-to-end payroll processing using Workday, ensuring employees are paid accurately and on time. The ideal candidate... 

Forza Marketing

Junior Brand Manager Job at Forza Marketing

 ...site at our Reno office. Local candidates are encouraged to apply. IMMEDIATELY HIRING ** Job Description: [This is an on-site, entry-level position] We are a local marketing and sales firm in Reno, Nevada looking to hire for our Junior Brand Manager position. In this...