Bernstein Shur, a New England-based law firm advising clients across the U.S. and internationally, seeks a Senior Help Desk Specialist for its Portland, Maine office.
We’re seeking an initiative-taking, team-oriented IT professional with strong technical skills to join our Help Desk team. This role is ideal for someone who can work independently while also collaborating with colleagues to improve processes and share knowledge for current and future projects. Our IT department is dedicated to delivering exceptional service and implementing innovative technology.
The position primarily focuses on advanced Help Desk support, troubleshooting, and user assistance, while also overseeing key IT administrative functions, including user account and device management. The successful candidate will thrive in a collaborative environment, demonstrate a strong commitment to maintaining high service standards, be adaptable to change, and remain calm under pressure.
Key Responsibilities
Technical Support
Systems & Administrator Functions
Project Management
Desired Skills & Qualifications
Environment :
Benefits Package:
ABOUT BERNSTEIN SHUR
Our 100+ award-winning attorneys and professionals are driven, dominant, and deliver results. The ideal candidate will have a growth mindset, strive to achieve the highest level of professional excellence, and thrive in an atmosphere that’s collaborative, authentic, and respectful. We have exceptionally high standards for everything we do, and we’re looking for high-energy candidates who want to make a significant impact. We work together to continually raise the bar and put our clients’ interests first. In 2023, Bernstein Shur was named one of Maine’s Best Places to Work for the twelfth time. It’s a reflection of our values and firm-wide commitment to create a culture that believes in diversity, flexibility, and family-friendly policies. Simply put, we desire to do great work—and have great lives.
Bernstein Shur is an equal opportunity employer.
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