Job Description

Title: Senior ServiceNow Architect

Location: Dallas TX

Employment Type: Contract to Hire

Experience Level: Senior Level

Job Summary: We are seeking a highly skilled and experienced Senior ServiceNow Developer to lead the design, implementation, and optimization of our ServiceNow platform. The ideal candidate will possess in-depth expertise in CMDB management , MID Server configuration , ITOM (IT Operations Management) , API development , and advanced configurations like mTLS and Software Bill of Material (SBOM) modeling . This role also involves creating and deploying custom health dashboards and optimizing out-of-the-box dashboards to enhance operational insights and business outcomes.

Key Responsibilities

1. ServiceNow Platform Development & Administration

• Architect, configure, and manage the ServiceNow CMDB for effective asset and service tracking.
• Deploy and maintain MID Servers to enable robust system integrations and data aggregation.
• Drive ITOM implementations , including Discovery , Event Management , and Service Mapping .

1. Dashboards and Monitoring Solutions

• Develop and deploy custom health dashboards tailored to customer and organizational requirements.
• Enhance and maintain out-of-the-box dashboards for better data visualization and reporting.

1. Integration and API Development

• Design and implement secure APIs (REST/SOAP) for seamless system integrations.
• Ensure compliance with security protocols, including mTLS configuration for secure data communications.

1. Advanced Configuration and Customization

• Model Software Bill of Materials (SBOM) for effective software asset tracking and compliance.
• Implement advanced ITOM solutions to optimize service delivery and monitoring.

1. Stakeholder Collaboration

• Work closely with business and IT stakeholders to gather requirements and translate them into scalable technical solutions.
• Provide leadership and mentorship to junior developers and administrators.

1. Documentation and Best Practices

• Maintain detailed documentation for configurations, workflows, integrations, and customizations.
• Adhere to and promote best practices for change management and system governance.

Required Qualifications

• 8+ years of hands-on experience with ServiceNow development and administration.
• Deep expertise in configuring and managing the ServiceNow CMDB , including integrations and best practices.
• Proven track record in configuring MID Servers for data collection and integration tasks.
• Extensive experience with ITOM modules , including Discovery , Service Mapping , and Event Management .
• Advanced proficiency in creating and optimizing custom and out-of-the-box dashboards for monitoring and reporting.
• Strong experience with API development and integration using REST/SOAP frameworks.
• Expertise in mTLS configuration for secure communications.
• Experience with Software Bill of Material (SBOM) modeling and its applications.
• Strong scripting skills in JavaScript , PowerShell , or Python .
• Familiarity with ITIL processes and their implementation in ServiceNow.

Preferred Qualifications

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, or ITOM Specialist).
• Experience with advanced ITOM use cases such as anomaly detection and AIOps integrations.
• Understanding of DevOps practices and CI/CD pipeline integration.
• Familiarity with cloud technologies and their integration with ServiceNow.

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