Job Description

SERVICE MANAGER FOR COMMERCIAL FACILITIES GC

CM Corp Facilities Service specializes in delivering high-quality services and design-build projects to commercial and industrial customers. Our team is dedicated to providing comprehensive solutions, allowing our clients to focus on their core operations. We offer a wide range of trade services through a combination of in-house technicians and trusted vendors, ensuring we can meet all client needs across the region. As we continue to grow, we seek skilled and motivated professionals to join our mission of delivering exceptional service and solutions.

Position Overview:

We are seeking a Service Manager to oversee and coordinate the scheduling and completion of small projects and service tasks. This leadership role requires a strong industry background, excellent problem-solving abilities, and a commitment to training and guiding a dynamic team. The ideal candidate will be a proactive leader who ensures projects are completed safely, efficiently, and to the highest quality standards.

Responsibilities:

• Assist in the development and expansion of the Service Department.
• Recruit, interview, and hire technicians as needed.
• Supervise and manage commercial and residential projects.
• Obtain necessary permits and business licenses as required by AHJ.
• Oversee service teams and conduct site visits for inspections, ensuring high-quality work.
• Perform job site walks and communicate effectively with field workers, office staff, customers, and regulatory agencies.
• Train team members on maintenance best practices and safety protocols.
• Enforce safety policies and ensure compliance with all regulations.
• Monitor and track project production to meet and exceed labor goals.
• Maintain and oversee daily reports, safety documentation, and incident reports.
• Implement quality assurance and quality control programs.
• Attend meetings with other trades and clients to identify and resolve project conflicts.
• Foster and maintain strong client relationships to secure ongoing work opportunities.
• Develop and implement standardized service procedures and forms to ensure compliance with maintenance and service standards.
• Interpret schematics and manuals for accurate repairs and installations.
• Manage service and small projects to ensure timely and on-budget completion.
• Inspect crew installations to verify compliance with safety and code requirements.
• Provide performance feedback, ongoing training, and coaching to service team members.
• Maintain inventory of equipment and materials to ensure timely service execution.
• Develop and manage service budgets, optimizing costs and resource allocation.
• Collaborate with project managers and lead technicians to align service operations with company goals and customer needs.
• Prepare and present performance reports detailing key service metrics, customer feedback, and operational improvements.
• Expedite and track material requests to ensure timely job completion.
• Operate company vehicles as required (valid driver’s license and acceptable MVR required).
• Travel occasionally for job reviews and client meetings.
• Be available for after-hours calls as required by the Regional Director.
• Perform additional duties and special projects as assigned.

Qualifications:

• Proven experience as a Service Manager or in a similar leadership role within the service industry.
• Strong knowledge of industry codes and safety standards for specialty trade services.
• Minimum of 5 years of experience in service work, including troubleshooting, installations, and repairs.
• Exceptional leadership skills with the ability to motivate and manage a team effectively.
• Strong verbal and written communication skills.
• Excellent customer service skills, with the ability to manage client relationships and resolve issues efficiently.
• Proficiency in project management principles related to electrical and specialty trade work.
• Strong analytical and problem-solving abilities.
• Preferred qualifications: Valid trade license, service certification, OSHA certifications.

Requirements:

• Experience in estimating and preparing customer quotations.
• Ability to prepare bid documents, including detailed scope, qualifications, and exclusions.
• Project management experience in one or more specialty trades or related services.
• Preferred certifications in safety, construction, or service management (e.g., OSHA, First Aid/CPR).

Benefits:

• Flexible, small-company atmosphere
• Excellent growth opportunities
• Medical, dental, and vision options
• Paid vacation and holidays
• 401(k) retirement plan

• Compensation dependent upon experience. Annual salary range is between $75k-$95K.

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