Job Description

Great Western is a leading provider of fire alarm, security, and communications integration services. We pride ourselves on delivering top-tier technical solutions and exceptional customer care. As we continue to grow, we’re looking for a hands-on Service Manager to lead our field operations and help drive our business forward.

Position Overview

As our Service Manager, you will:

• Provide advanced technical support to journeymen and customers in the electrical/security field
• Oversee day-to-day service operations, ensuring projects run smoothly and on schedule
• Maintain and strengthen relationships with existing customers, while identifying opportunities to expand our service offerings

Key Responsibilities

• Service Coordination: Field all incoming service requests; prepare and present accurate quotes
• Work Order Management: Create, schedule, and track work orders using our service‐management software
• Contract Oversight: Manage yearly and quarterly service, testing, and inspection contracts; track deficiencies and follow up to resolution
• Team Leadership: Supervise and mentor technicians; monitor daily progress and ensure completion of all required paperwork
• Quality Assurance: Perform regular quality-control checks on ongoing and completed work to uphold company standards
• Customer Relations: Act as primary point-of-contact for service clients; address concerns promptly and professionally

Ideal Qualifications

• Journeyman certification or equivalent experience in the electrical field
• Excellent communication and leadership abilities
• Customer-focused mindset with a drive to grow existing accounts

What We Offer

• Salary: $77,000 per year
• Full benefit package: medical, dental, and vision insurance. Company covers 50% of premiums
• Simple or Roth IRA with company match
• Paid time off after one year
• Holiday pay and sick leave

Job Tags

Similar Jobs