Job Description

Who are you:

My client is looking for an experienced Service Manager to help oversee the Service department. Looking for an individual who exudes positive energy, has a stellar work ethic, is proactive, and leads by example. This individual must have great customer service skills as customer satisfaction is a must and part of our company culture. Auto industry and plumbing supply transitions over well but open to other candidates who feel their skillset could be a great fit!

What you will be doing

• Departmental Payroll
• Staff Scheduling, Oversight
• Delegation of Inventory and EPASS Reporting review & delegation
• Communication and supervision of the assistant service manager to ensure proper support
• Communication with customers via Package AI (online chat), email and phone
• Essential Functions:
• Communication with customers to provide an elevated customer experience; management of staff to support this experience.

Our ideal candidate has:

• Education: Bachelor's degree in a relevant field, such as Engineering, Technical Management, or Business Administration, preferred; equivalent technical certifications or substantial experience in technical service leadership will be considered.
• Experience: Minimum of 5 years in management roles within the service industry, including at least 3-5 years in a leadership or management position.
• Proven experience in project management, training development, and technical systems implementation.
• Strong organizational, analytical, and cross-departmental communication skills.
• Demonstrated ability to develop and lead high-performance technical teams, with a track record of fostering continuous improvement and operational excellence.

About our client:

Established in 1983, our client is family owned and operated. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information:

• 75k-80k annual salary, depending on experience
• Healthcare
• 401k match
• Vacation and Sick Time
• PTO

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