Technical Support Analyst Job at CornerStone Technology Talent Services, Fort Worth, TX

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  • CornerStone Technology Talent Services
  • Fort Worth, TX

Job Description

Technical Support Analyst

Type: Contract

Location: Fort Worth, TX 76109

Work Setting: Hybrid

Duties & Responsibilities

  • Deliver excellent customer service to users seeking support.
  • Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations.
  • Offer how-to recommendations and ensure timely follow-up on incidents.
  • Manage and document all support interactions, and resolve tickets with client confirmation.
  • Work both independently and within a team, maintaining professionalism in all interactions.
  • Assess when issues require further end-user training and escalate appropriately.
  • Provide emergency on-call support outside business hours and monitor systems overnight.
  • Instruct users via phone or remote access to reduce administrative errors and increase capabilities.
  • Maintain proficiency in company-supported hardware and software to minimize costs and impacts.

Skills & Qualifications

  • Education: Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support).
  • Work Experience: At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered.
  • Certifications: Professional certifications are a plus but not required. Certifications can qualify as experience.
  • Required Skills:
  • Strong client service orientation.
  • Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows.
  • Excellent communication skills and ability to manage shifting priorities.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Experience with Windows Active Directory and Client/Server printer troubleshooting.

Kindly no C2C for this opportunity.

Job Tags

Contract work, Work experience placement, Remote job, Shift work,

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