Technical Support Specialist Job at Adecco Permanent Recruitment, Rochester, NY

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  • Adecco Permanent Recruitment
  • Rochester, NY

Job Description

Adecco Permanent Recruitment is seeking a Technical Support and Training Specialist in Rochester, New York. We are seeking candidates with a background in CAD/Blueprint reading, experience with Windows 11+OS, and a Bachelor's Degree (preferably in Engineering).

A competitive starting salary, in addition to full benefit (health, dental, vision, 401k and Profit Sharing) are perks of this opportunity. Candidates with 2-3 years of experience, or recent college graduates are encouraged to apply!

What you will be doing

  • Use phone, email, and remote access to support our CAD and PDF based excavation takeoff software
  • Train new and existing users how to master the application using MS Teams
  • Support the roll out of new application features as they are released to our growing subscriber base
  • Work closely with our development team to define new features and prioritize issues
  • Assist in the creation of new training content

What we are looking for in you

  • Ability to make connections with all types of people and build rapport quickly over remote communications channels
  • Have an appetite for learning
  • Be an excellent listener
  • Adaptable and can think on your feet
  • Positive attitude
  • Interest in the construction industry

Must haves

  • CAD/blueprint reading
  • Bachelor's degree in mechanical or civil engineering or related STEM field
  • Excellent customer service, interpersonal, and communication skills, including written communication – no fear of the phone or video conferencing
  • Strong organizational skills
  • Must be a strong team player
  • Demonstrate willingness to learn new software/skills
  • Proficient with Windows 11+ OS environment

Even better if you have experience in:

  • GPS Machine Control
  • Construction
  • Salesforce CRM

Equal Opportunity Employer/Veterans/Disabled​

Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to h ttps:// T

Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:​

*The California Fair Chance Act

*Los Angeles City Fair Chance Ordinance​

*Los Angeles County Fair Chance Ordinance for Employers

​*San Francisco Fair Chance Ordinance

Job Tags

Permanent employment, Local area, Remote work,

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