Technical Support Specialist Job at Akkodis, Owatonna, MN

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  • Akkodis
  • Owatonna, MN

Job Description

  • Job Title: Technical Support Specialist (RDS Agent II)
  • Job Type: Contract/Contract to hire
  • Location: Owatonna, MN
  • Salary Range: 25-30 Per Hour with potential negotiation based on experience, education, geographic location, and other factors
  • Benefits: Medical, Dental, Vision, 401K, Bonus, and more
  • Interview Process: 1 Virtual/1 Onsite
  • Position Overview

    As a Level 2 RDS Agent, you will provide chat-based technical support to automotive service professionals, helping recalibrate windshield-mounted sensors such as cameras and light sensors. This is a non-phone, chat-only support role requiring strong technical knowledge, attention to detail, and customer service excellence.

    Training Requirement: This role requires 100% onsite training in Owatonna, MN for the first few months. After training is complete, the role transitions to a hybrid model.

    Shift Options (Monday–Saturday Coverage)

    Schedules are fixed 40 hours/week (no overtime), with the following shift windows :

    • 7:30 AM – 4:00 PM
    • 9:00 AM – 5:30 PM
    • 10:00 AM – 6:30 PM
    • 1:00 PM – 9:30 PM
    • *Candidates must be open to occasional Saturday shifts

    Primary Responsibilities:

    • Provide high-quality, chat-based technical support to auto service centers.
    • Assist remotely with ADAS calibration and diagnostics processes.
    • Create and manage service tickets with accuracy and attention to detail.
    • Follow structured procedures and technical workflows consistently.
    • Collaborate with team members to share knowledge and refine processes.

    Qualifications:

    • Hands -on automotive diagnostics or ADAS experience, OR formal automotive training/certifications.
    • Working knowledge of OE and/or aftermarket scan tools.
    • Familiarity with interpreting Technical Service Bulletins (TSBs) and service manuals.
    • Vehicle systems, including:
    • Engine Management
    • ADAS Modules
    • Trailer Systems
    • SRS / ABS / Braking Systems
    • Steering, Suspension, and Electrical Systems
    • Experience with ECU reprogramming/flashing (preferred).
    • Strong diagnostic and troubleshooting skills.
    • Tech-savvy, computer literate, and highly procedural.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    · The California Fair Chance Act

    · Los Angeles City Fair Chance Ordinance

    · Los Angeles County Fair Chance Ordinance for Employers

    · San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Contract work, Local area, Remote job, Shift work, Saturday,

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