Position Overview
As a Level 2 RDS Agent, you will provide chat-based technical support to automotive service professionals, helping recalibrate windshield-mounted sensors such as cameras and light sensors. This is a non-phone, chat-only support role requiring strong technical knowledge, attention to detail, and customer service excellence.
Training Requirement: This role requires 100% onsite training in Owatonna, MN for the first few months. After training is complete, the role transitions to a hybrid model.
Shift Options (Monday–Saturday Coverage)
Schedules are fixed 40 hours/week (no overtime), with the following shift windows :
Primary Responsibilities:
Qualifications:
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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