This role is focused on troubleshooting and supporting laboratory instrumentation, NOT IT/software support.
About the Company:
Milestone's innovative solutions have been developed for laboratories around the world performing sample preparation, with the aim of helping them, by offering an integrated solution able to render their activity easier, faster and safer. With over 50 patents and 20,000 systems globally we are a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.
About the Role
We are seeking an experienced service engineer to provide in-house technical and application support for our laboratory instrumentation, including microwave digestion products, mercury analyzers, and clean chemistry solutions. This position requires strong troubleshooting abilities and a customer-focused approach to resolve client issues efficiently. This role is ideal for experienced Field Service Engineers looking to transition into an in-house position, where they can apply their expertise in analytical instrumentation troubleshooting, customer support, and service coordination while working from our Shelton, CT headquarters. You will work closely with our Service Manager to ensure timely and effective resolution of client issues while contributing to process improvements and documentation.
Responsibilities:
Requirements:
Preferred Requirements
Benefits Milestone will offer you:
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