Translator Job at PTR Global, Charlotte, NC

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  • PTR Global
  • Charlotte, NC

Job Description

Job Description:

In this contingent resource assignment, candidate may:

  • Consult on or participate in moderately complex initiatives and deliverables within Communications and contribute to large-scale planning related to Communications deliverables.
  • Review and analyze moderately complex Communications challenges that require an in-depth evaluation of variable factors.
  • Contribute to the resolution of moderately complex issues and consult with others to meet Communications deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
  • Collaborate with client personnel in Communications.

About this role:

Client is seeking a Senior Communications Consultant (Chinese Translator / Linguist) for the In-Language Customer Experience Team with the Chief Operating Office

In this role candidate will:

  • Translate, review, proof, and validate content in context as applicable while adhering to strict style guides, terminology, deadlines, and procedures
  • Conduct post-translation review and spot-checking for language accuracy and consistency, reporting defects, and verifying fixes
  • Support ad hoc projects as needed
  • Respond to client feedback, analyze legal and/or compliance feedback provided, act as a liaison to settle any pending issues, and verify feedback implementation by internal linguists / vendors
  • Address linguistic queries and consultations on a daily basis from internal clients and vendors

Required Qualifications:

  • 4 plus years of Public Relations, Media Relations, or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
  • 4 plus years of Management consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4 plus years of translation industry experience, project management experience, or a combination of both
  • Bilingual speaking, reading, and writing proficiency in Chinese

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills
  • Strong presentation skills
  • Intermediate to advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Strong project management skills
  • Solid problem solving skills
  • 4 plus years of experience as a professional translator and editor or proofreader, translating, reviewing and providing feedback on marketing, finance, legal and banking material, targeting Spanish-speaking audiences in the U.S. and Latin America
  • 3 plus years of verifiable professional experience translating / transcreating creative content (such as marketing and public relation communication content)
  • Expertise in transcreating that connects emotionally and is culturally appropriate with the target audience in Chinese
  • Bachelor’s degree in Chinese translation or linguistics
  • ATA certification
  • A diplomatic and professional approach to providing and receiving feedback and critiques
  • A willingness to look beyond the day-to-day work and seek out opportunities and understand big pictures
  • Ability to develop effective relationships with both internal clients and external vendors
  • Ability to multi-task and prioritize in a time-sensitive and deadline-driven environment
  • Adaptability, flexibility, and attention to detail
  • Positive attitude, and the willingness to constantly learn new things
  • Experience with Computer Assisted Translation and Terminology tools (such as Wordfast, Studio, SDLX, Trados, MultiTerm, etc.)
  • Experience with Adobe Acrobat and other common content tools
  • Experience with translation management systems (SDL TMS or WorldServer)
  • Experience with translation and terminology management tools (Trados Studio, WorldServer, SDLX, or equivalent)
  • Experience using Internet-based resources such as dictionaries and glossaries
  • Experience working in a complex, matrixed organization

Job Expectations:

  • Must take and pass required language assessment
  • Must be able to report to a physical office on a hybrid schedule

Top Skills:

  • Four years of experience in translation, being bi-lingual doesn’t automatically mean they can translate
  • Use of translation tools like Trados Studio, Multiterm, or TMS (Translation Management System)
  • American Translations Association (ATA) certification
  • Able to pass a language assessment.
  • Worked for a major financial institution and understands the jargon unless they’re a very seasoned translator
  • Flexible, can handle unexpected changes to the workload where they need to help a team member or stay another hour.
  • In Language Customer Experience team supports all groups and enterprise functions with their translation needs.
  • Takes English content and translates it into foreign languages.
  • Handles verbal and written.
  • Primarily works on customer service letters, also internal communications and digital content on apps and websites.
  • Delivered 11,500 jobs in 2023 ranging from small letters to hundreds of pages.
  • Group split into 2 core functions, one team of linguists and one team of project managers. Project managers take the work requests first and delegate them to the linguists.
  • This team member will be helping to cover a high volume of work.
  • Job consists of: Translation of material
  • Back Translation: translates to target language and then translates it back to the original message to ensure it meets the spirit of the content
  • In Context Review: reviewing content in its final layout, say on a webpage as it will be published
  • Language Quality Control (LQC): Proof reading content already translated by another party.
  • Will work with third party vendors called Language Service Providers (LSP's) that handle outsourced tasks for languages not able to be handled in house and overflow work.
  • Internal cutoff for this team is 500 words, otherwise it goes to the LSP.
  • The Linguist may work with LSP to handle the LQC or vice versa.
  • LSP's handle about 80-85% of the distributed workload.
  • There is a workflow tool used that will display the dashboard of jobs the PM has delegated to them.
  • The linguist will review the need on the dashboard and handle the need.
  • Uses a translation tools to run translation through like glossaries and style guides as well as a translation memory tool to check for existing content matching the need that may be reused.

Job Tags

Work experience placement, Flexible hours,

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