Weekend Team Lead Job at Confidential, Addison, TX

VHI4RWYzTlhFUlE0T2hWV21LVE9CaEtrdXc9PQ==
  • Confidential
  • Addison, TX

Job Description

Are you a natural leader with a knack for coordination, meeting deadlines and a passion for delivering exceptional service? We’re looking for a Weekend Team Lead to oversee our dispatchers, customer service representatives, and booking jobs during our weekend operations.

This is a four 10 schedule, Thursday - Sunday 11am - 9pm

🔹 About the Role:

As the Weekend Team Lead, you’ll be the go-to person for ensuring smooth, efficient, and customer-focused operations during weekend hours. You will supervise a small team of dispatchers and customer service reps, manage the workflow of scheduled jobs, and ensure real-time issue resolution. This is a hands-on leadership role requiring clear communication, quick thinking, and a proactive mindset. You will also be required to book jobs and provide status updates to clients.

🛠 Key Responsibilities:

  • Lead and support the weekend dispatch and customer service team
  • Monitor job assignments and scheduling to ensure timely execution
  • Serve as the main point of contact for escalations and urgent issues
  • Provide coaching, guidance, and performance feedback to team members
  • Coordinate with weekday management for seamless weekend handoffs
  • Maintain accurate records of job completion, team performance, and customer satisfaction
  • Ensure all communications meet company standards for tone and professionalism

✅ Requirements:

  • Prior experience in dispatch, customer service, or operations coordination
  • Leadership experience preferred (Team Lead, Supervisor, or similar role)
  • Strong communication, organizational, and multitasking skills
  • Ability to remain calm under pressure and solve problems efficiently
  • Tech-savvy with comfort using dispatch, CRM, or scheduling software
  • Available to work Saturdays and Sundays with reliability

⭐ Nice to Have:

  • Experience in logistics, field services, or a fast-paced call center
  • Bilingual abilities are a plus, not mandatory

Job Tags

Immediate start, Sunday, Saturday, Weekday work,

Similar Jobs

Wakefern Food Corp.

Part-Time Customer Service Agent (32hrs.) Job at Wakefern Food Corp.

 ...professional career growth. Drive for Results : Supports divisional and strategic objectives through achievement of work goals. How you will work Ability to sit and work at a desk for long periods of time Ability to view screens for long periods of time... 

Scadea Software Solutions

Entry-Level Brand Ambassador Job at Scadea Software Solutions

 ...industries like banking, insurance, education, telecom, and healthcare. Our focus is on unleashing the power of Hyper Automation to...  ...Role Description This is a full-time hybrid role for an Entry-Level Brand Ambassador at Scadea Software Solutions in Dallas, TX.... 

Fortray Global Service Limited

Junior Project Manager Job at Fortray Global Service Limited

 ...Job Title: Junior Project Manager Employment Type: Full-Time Job Summary: We are seeking a Junior Project Manager to support the planning, execution, and completion of various projects. This role involves coordinating with teams, managing timelines, and... 

Prime Landscaping & Snow Removal

Junior Project Manager Job at Prime Landscaping & Snow Removal

 ...POSITION SUMMARY As a Junior Project Manager at Prime Landscaping & Snow Removal, you will play a critical role in supporting project execution by assisting the Project Manager in overseeing job plans, scheduling, and ensuring successful project completion. This role... 

Great Western Specialty Systems

Service Manager Job at Great Western Specialty Systems

 ...provider of fire alarm, security, and communications integration services. We pride ourselves on delivering top-tier technical solutions...  .... As we continue to grow, were looking for a hands-on Service Manager to lead our field operations and help drive our business...