Job Description

Responsibilities

• Manage end-to-end process of onboarding new clients, from straightforward to the most complex; prepare custodial paperwork to facilitate initial account investment, establish accounts with custodian, and reconcile holdings and cost basis on new and transferred accounts
• Provide superior internal and external client service by anticipating client needs, managing expectations and delivering quality product in a timely manner
• Provides technical support for the Lead Advisor / Executive Assistants. Responsibilities include data gathering modeling, case design, scenario building, plan development, presentation development, etc.
• Trains, mentors and assists with other team members’ questions
• Develop skill sets to support additional areas of expertise, including Digital Concierge, technology tools, cost basis expert, financial planning
• Maintain client accounts, records, and systems in accordance with firm standards
• Perform daily reconciliation of internal accounting system with custodians
• Research and resolve client inquiries, including the most complex, in a timely manner
• Review daily reports and alerts to ensure data integrity
• Develop and maintain procedures and training materials
• Educate clients on account services and capabilities, participate in client meetings, including review of account materials for signature and digital concierge
• Participate in monthly, quarterly, and annual reporting processes
• Other duties and projects as assigned

Qualifications and Requirements

• BA/BS degree required
• Minimum two (2) years’ work experience in Financial Services; working knowledge of operations in a Registered Investment Adviser (RIA) firm preferred
• Experience utilizing Charles Schwab Advisor Center, DocuSign, Tamarac, and Salesforce CRM, a plus
• Excellent written and oral communication skills required, including spelling, grammar, punctuation, and business writing
• Proficient in all MS Office applications, particularly Word, Excel, and Outlook
• Professional, personable, tactful, efficient, and self-motivated.
• Collaborative, creative, team player, and problem-solver.
• Strong interpersonal skills and sense of teamwork valued.
• Strong organizational skills, multitasking, accuracy, service-minded, and meticulous adherence to details required.
• Strong written and verbal communications skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Pay Information

The pay range for this position is $69,550- $90,325. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

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