Contact Center Project Manager Job at Smart IT Frame LLC, Dallas, TX

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  • Smart IT Frame LLC
  • Dallas, TX

Job Description

Responsibilities

  • Project management delivery – lead the end-to-end delivery of multiple, concurrent contact center technology projects and enhancements
  • Define scope, goals, deliverables, timelines, dependencies, resources, and budget
  • Develop and maintain detailed project plans, ensuring alignment with business and technology
  • Manage project budgets, forecasts, and actuals across initiatives
  • Monitor and manage resource allocation across projects
  • Identify capacity gaps
  • Provide updates on project status, milestones, risks, and issues to stakeholders and executive leadership
  • Identify potential risks and issues; implement mitigation strategies and contingency plans
  • Review and manage vendor deliverables

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