Deskside Support Technician Job at Insight Global, Lake Forest, CA

VEw4SGNIVmVGUjgvTnhGV25hREVCaGVudVE9PQ==
  • Insight Global
  • Lake Forest, CA

Job Description

This client is looking for someone to sit on a team of 8 in Foothill Ranch Southern California to provide onsite end user deskside support. This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. This role will involve work end user calls, service desk tickets, and supporting the Mac operating systems.

Day to Day

  • Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
  • Support the Mac operating system and various Apple tools and applications;
  • Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
  • Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
  • Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
  • Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
  • Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
  • Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.

Must Haves:

  • 2+ years of Mac experience
  • 2+ years of deskside support experience

Plusses:

  • Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
  • Demonstrate strong customer service skills.
  • Ability to quickly learn and acquire expertise in client's custom applications.
  • Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
  • Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.

Job Tags

Work at office, Remote work,

Similar Jobs

Union Home Mortgage Corp.

Area Sales Manager Job at Union Home Mortgage Corp.

 ...Job Title: Area Sales Manager Department: Sales and Growth Location: Determined by Area Responsible To: Regional Manager...  ...including Leadership, Risk, IT Support, Investor Support and the Online Investor Library # Must maintain all Loan Officers are following... 

Pyramid Consulting, Inc

Lab Operation Specialist. Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Lab Operation Specialist . This is a 24+months contract opportunity with long-term potential and...  ...preventive maintenance, calibration and qualification; sample management, sample storage shipping logistics; freezer chamber management.... 

Encore Leadership Advisors

Executive Assistant and Project Coordinator Job at Encore Leadership Advisors

 ...providing elegant human capital and talent management solutions to complex problems that our...  ...to higher education, Non Profits, large healthcare systems, and mid-sized businesses. Our...  ...critical support to our team. This part-time, remote role offers 20-30 hours per week at $30... 

Majestic Care of Southport

Unit Manager RN / LPN Job at Majestic Care of Southport

Majestic Care of Southport - Unit Manager - RN / LPN Quarterly Pay Increase : All full-time Care Team Member will receive quarterly...  ...the hearts of our Care Team Members, we provide excellent healthcare to those we serve. Our Core Values... L - Listening E... 

EGIS Careers

Investment Banking Associate Job at EGIS Careers

 ...Description: Our client, a respected boutique middle-market investment bank located in New York, is seeking a Software Technology...  ...Responsibilities: Deal Execution: Lead and support the execution of M&A, capital raising, and advisory transactions in the software and...