Job Description

Genius Talent has partnered with a leading credit union in search of a Loan Servicing Representative. The Loan Servicing Representative performs a wide range of consumer loan servicing job duties and requirements in accordance with regulations, company policies, and procedures. Completes tasks associated with vehicle title fulfillment, loan modifications for internal and external stakeholders, maintaining accurate credit reporting across all product lines, and processing payments for members, CUSO partners, and third-party vendors.

Responsibilities:

• Performs all title record fulfillment, perfection, and maintenance.
• Research, processes, and resolves credit bureau reporting and disputes received via E- Oscar, email, calls, and cases.
• Processes insurance claims for damages and total losses.
• Posts timely and accurate loan payments, credit bureau disputes, and SCRA requests.
• Efficiently receives and processes a high volume of incoming calls in a call center environment.
• Makes outbound calls as necessary to follow up on member inquiries.
• Processes loan payments, title maintenance, and insurance claims for damages and total losses for CUSO partner.
• Ensures all CRM cases are responded to within required timeframe.
• Performs file maintenance in loans in accordance with company policies and procedures.
• Processes all loan modifications and deferments.
• Performs research and administrative duties in response to requests to GAP and Warranty from internal and external sources.

Requirements:

• Associate’s degree, or two years of related experience, providing customer service in a high volume, fast paced atmosphere, or an equivalent combination of education and experience required.
• A minimum of one year experience in business collateralized title processing and loan servicing required.
• One-year Federal Credit Report Act credit bureau reporting and dispute resolution experience preferred.

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