Job Description

Sales Support Manager

Company Description

Our client, known as America's Master Gunmaker, has been a key player in the firearms industry since 1967. With a diverse range of products for hunters, shooters, and outdoor enthusiasts, they are renowned for excellence, quality, and innovation. The company is committed to American-made products, customer satisfaction, and a bright future.

Role Description

This is a full-time on-site role for a Sales Support Manager located in Rochester NH. This position plays a critical role in maintaining relationships with customers and sales representatives. The Sales Support Manager is a point contact for sales inquiries, product information, sales order management and logistics questions.

Responsibilities

• Assist Sales Director by Informing customers of new and existing product details regarding pricing, shipping dates, anticipated delays, and any additional information as needed.
• Continually updates knowledge of all product lines.
• Receives, processes and verifies the accuracy of orders from customers
• Frequently communicates with customers and sales representatives to understand their needs.
• Initiates required action for response to customer requests for order changes and communicates changes to the appropriate personnel and/or departments.
• Communicates customer and sales representative feedback to Sales Director.
• Monitor sales performance metrics and collect and analyze sales data and trends.
• Maintains customer account information and contact lists.
• Communicates with Production, Shipping and Warehouse to expedite or trace missing or delayed shipments.
• Provides back-up support to other group members in the performance of job duties as required.
• Adheres to all corporate policies and guidelines and recommends to senior management adoption and/or changes to policies and guidelines
• Assist Director of Sales with preparing sales reports, keep the sales team informed about company updates and sales strategies.
• Analyze sales data to identify trends, opportunities, and areas for improvement, utilizing CRM systems to track progress and inform decision-making.

Required Skills:

• Excellent Communication Skills: Effective verbal and written communication to interact with customers and team members clearly.
• Problem-Solving Abilities: Analyze complex customer issues and identify appropriate solutions to resolve complaints.
• Analytical Skills: Interpret data and metrics to identify trends and areas for improvement.
• Adaptability: Ability to quickly adjust to changing customer needs and market conditions.

Organizational Skills:

• Prioritize tasks, set goals, and effectively manage their time.
• Customer Focus: Deep understanding of needs and a commitment to delivering exceptional customer service.
• Active Listening: Build trust and rapport with the customer, uncover their true needs, identify any objections or concerns the customer may have and address them proactively.
• Microsoft Office: Proficient in the Microsoft Office Suite of products (word, excel, etc.).

Qualifications

• Sales Strategy Implementation skills
• Client Relationship Management skills
• Sales Target Achievement skills
• Team Leadership and Collaboration skills
• Excellent Communication skills
• Experience in the firearms industry is a plus
• Bachelor’s degree in business administration, Marketing, or related field

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