Job Description

We are seekingseeking a highly motivated and customer-focused Service Advisor to join our team. The Service Advisor will be the primary point of contact for our service customers, responsible for scheduling repairs, providing accurate estimates, and ensuring a seamless service experience. This role requires strong communication skills, technical aptitude, and a commitment to exceeding customer expectations.

Responsibilities:

Customer Service:

• Act as the primary point of contact for service customers, providing professional and courteous assistance.
• Listen attentively to customer concerns and accurately document equipment issues.
• Maintain a positive and proactive approach to customer interactions, resolving issues promptly and effectively.
• Provide regular updates to customers on the status of their repairs.
• Ensure customer satisfaction through follow-up communication and feedback collection.

Service Scheduling and Management:

• Schedule service appointments and manage the service workflow efficiently.
• Coordinate with technicians to prioritize repairs and ensure timely completion.
• Maintain accurate service records and documentation.
• Monitor service progress and communicate any delays or changes to customers.
• Optimize technician utilization and shop efficiency.

Estimating and Invoicing:

• Prepare accurate and detailed service estimates for customers.
• Explain service recommendations and costs clearly and concisely.
• Process service invoices and collect payments.
• Ensure accurate billing and maintain proper financial records.

Technical Knowledge and Collaboration:

• Develop a strong understanding of heavy equipment systems and components.
• Collaborate with technicians to diagnose equipment problems and recommend appropriate repairs.
• Stay updated on industry trends and technical advancements.
• Order required parts and supplies for service repairs.
• Maintain a safe and organized work environment.

Qualifications:

• Proven experience as a Service Advisor, preferably in the heavy equipment or automotive industry.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Ability to work effectively in a fast-paced environment.
• Technical aptitude and understanding of mechanical systems.
• Proficiency in computer software and service management systems.
• Valid driver's license.
• Heavy equipment knowledge is a strong plus.
• Experience with warranty administration is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Working Environment:

1. Work will most often be performed in the office, parts and shop areas. Occasionally the employee will be required to be outside in the yard.
2. Some exposure to rain, sleet, snow, dust, mud, heat, cold, noise and other conditions common to construction equipment dealerships.
3. Requires working around various oils, greases and acids, and may occasionally be exposed to noxious fumes and gases such as those from engine exhaust.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Faris Machinery is an equal opportunity employer.

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